I am writing this during the global COVID-19 pandemic. I’m probably guessing anxiety across the world is at an all time high right now. People are especially worried about their own health, their families heath and how they access healthcare if they should need it. Now add to this your already anxious, or you have a disability or both. You become ill and you have to go to a hospital you are unfamiliar with. Difficult right?

What if I told you it didn’t have to be this way. We can do something to help ease the anxiety for ALL patients and visitors in the healthcare system. Parents, children, siblings and carers can all be put at ease with an incredibly simple solution. Video. Yes it is that simple, but let me explain a bit about how.

For some reason healthcare is lagging behind other industries with regards to ‘customer experience.’ We need to start thinking about how improving patient experience is beneficial for everyone not just those with accessibility issues.

If you need to travel to a hospital whether it’s as a patient or a visitor it is going to be stressful and/or emotionally charged. So we need to create a system that takes the thinking away from the patients and visitors and leaves them feeling prepared and ready for what to expect.