FAQs

This does depend on the size and complexity of the tour we are creating.  If you are a school, leisure centre, health centre or retail space we can generally complete these in 1 day.  Only the larger venues like universities or sports stadia or were clients have multiple sites would we require more than 1 day to complete the filming.

We always say “present your site to us how you would like it to be presented to your client”.  This basically means tidy up!  When we film tours we try to keep our eyes out for any litter or items out of place and do our best to minimise these and make the site as presentable as possible.  That being said, it’s often better to make sure the floors have seen a vacuum cleaner and things that are unsightly are stored away.  For insurance purposes we can’t move furniture or equipment, so it’s a good idea to cast your eyes over each room prior to our arrival just to make sure the site is up to standard.  If you’re a school, make sure to bring the chairs down from on top of the tables…why do you put them up there in the first place?

It’s best to plan for two weeks.  Many smaller tours can be delivered in five working days from the date of filming. Some of the really large projects may take up to three weeks.  If you reach out to us, we’ll be happy to provide you an estimate of timescales for your particular tour.  We can often be flexible to clients who are looking for a tight turnaround, just let us know and we’ll see what we can do.

Upon completion of your tour we will provide you with an embed code.  This is essential a link to a webpage that brings in the relevant videos for your tour, applies the relevant interactivity and manages the user interactions.  All you have to do is create space on your site for it to go (many people like to have it sitting on its own page) and link to our content.

It’s a very simple process for anyone with any web experience and will only take a few mins.  Don’t worry if you have no experience with this, we’ve made some easy to follow documentation and we’re always available if you get stuck.

Not at all.  Feel free to use them as many times as you want and in as many ways as you can think of.  Include the tour in your main site, any micro sites, add it to your marketing or write about it and link to it in a blog so that your students or customers are kept informed.  We don’t limit what you can do with your tour or put restrictions on how many times you can use it.

Yes definitely.  It’s a great tool to help alleviate people’s anxieties but we also know it makes a great tool for marketing.  It’s the most accessible and easy to use tour out there, so use it to give yourself another opportunity for interaction and gain a competitive edge.

Tell people about it and use it to tell people about yourselves.  Let your regular customers know or in the case of schools, your students.  Some may use it as an accessibility tool to alleviate anxiety and will thank you for it (even if they don’t tell you).  Others might just like to have a nosey round…great that’s more engagement with you.

Once you’ve done that, use it to tell people about yourselves.  Some of our clients use it at events to show potential clients their sites – it provides a level of interaction not offered at other stands.  Some use QR codes that link to the tour on their print marketing – great for bringing people over to your site and engagement people with your content.  The more you use it, the more you get from it.

If you’ve found a funky way of using our tours, let us know we love to hear how people are finding ways for it to help.

Of course.  We build our tour in a modular way so if a part of your building changes and we only need to update that section we can.

The annual licence is for the management and serving of the tour and is required for a tour to be ‘live’ on the web.  The licence fee covers costs associated with delivering the tours day after day.

We use high speed media servers to deliver all our tours.  This is great because you are embedding the tour onto your website rather than hosting the tour yourself.  This brings a couple of really key benefits, firstly your users stay on your site even when they are using the tour.  They’re not pushed out to the iRoam webpage and as a result, much more likely to continue to engage with your site afterwards.  Secondly, we can apply updates and manage the tour centrally – loads less stress for you.  Finally, because we host the tours, there are no additional demands put on your webservers when loads of users try to access the tour at the same time – your users get the same performance from your website that they expect.