Three reasons why shopping centres should offer virtual tours
For some, shopping centres are a world of enjoyment and fun. Having a large variety of shops all in one place can make the shopping experience a breeze for some customers. However, a large portion of the population finds shopping centres to be very stressful places. Virtual tours are a great way that shopping centres can take action to ease the stress of customers while providing an accessible shopping experience. To learn about why shopping centres should offer virtual tours, continue reading.
Easing coronavirus anxiety
Those who may have previously enjoyed shopping centres may now feel differently due to coronavirus. Although shopping is allowed, government guidelines regarding social distancing remain in place. This means that many centres now have one-way systems, with hand sanitising stations. A interactive virtual tour can be a great way to ease coronavirus anxiety. Customers can fully explore the centre before they visit in person, working out where the shops they wish to visit are located and plan their route accordingly. They can also use the tour to check that the centre is complying with government guidelines properly, giving them peace of mind.
Helping those with hidden disabilities
Virtual tours are also excellent for those who have hidden disabilities, like anxiety disorders, or conditions such as autism. Shopping centres can be full of people, with lots of overwhelming sights and sounds. Furthermore, it can be very easy to get lost in a large shopping centre. A virtual tour can help visitors by giving them a pre idea of what their experience will be like. This means there will be no hidden surprises or stresses on the actual day.
Improve the customer experience
Ultimately, virtual tours can also help shoppers have a faster and more efficient experience. By scoping out the shopping centre before their arrival, customers can plan ahead and make the most of their day. Plus, if they have a positive experience, they are more likely to visit the shopping centre again.
If you’re looking to make your business more accessible, then iRoam Tours can help. We are a video production company who create interactive virtual tours for a range of industries. For more information, contact us today.